Privacy & Cookies

Villas El Encanto Cozumel ("we", "our", or "us") respects your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and share information when you visit our website, make an inquiry, or book a stay with us. It also explains how we use cookies and similar tools. We use guest information responsibly and in accordance with applicable privacy and hospitality laws.

Information We Collect

We may collect the following information when you browse the site, contact us, or request a reservation:

• Contact details such as your name, email address, phone number, and message content;
• Booking details such as arrival and departure dates, room preferences, guest count, and stay-related notes;
• Technical data such as IP address, device type, browser type, language settings, and site usage patterns;
• Communication preferences and any consent you give for service messages or marketing updates.

We receive information directly from you, through our website tools, and from trusted service providers that help us operate our booking and communication systems.

How We Use Information

We use collected information to:

• Respond to inquiries and process booking requests;
• Manage guest stays, check-in support, and service communication;
• Send important updates about reservations, arrival instructions, and stay details;
• Improve our website, services, safety measures, and guest experience;
• Maintain internal records and meet legal, accounting, and operational requirements.

Messaging and Communication

If you provide your phone number or email address, we may contact you with reservation-related information, service updates, or answers to your request. Text messages may include check-in details, room readiness updates, or assistance during your stay. You may opt out of non-essential marketing at any time. Reply STOP to unsubscribe from SMS updates, or contact us directly for help.

Sharing Information

We do not sell your personal information. We may share limited information only when necessary with:

• Service providers that support reservations, communication, payments, housekeeping, or website operations;
• Legal or regulatory authorities when required by law or to protect safety, property, or rights;
• Business successors if the property or its assets are transferred in a lawful transaction.

Mobile opt-in data and SMS consent are never shared for marketing purposes.

Cookies

Cookies help us understand how the site is used, remember preferences, and improve performance. We may use session cookies, persistent cookies, and third-party analytics cookies. You can disable cookies in your browser settings, but some site features may not work as intended.

Retention and Security

We keep personal information only as long as needed to provide services, handle reservations, comply with legal obligations, resolve disputes, and maintain accurate records. We use reasonable administrative and technical safeguards to protect information, but no online system can be guaranteed completely secure.

Your Rights

Depending on your location and applicable law, you may request access to the information we hold about you, ask for corrections, request deletion, or object to certain processing. To make a privacy request, please contact us directly.

Policy Updates

We may update this policy from time to time. When we do, the revised version will be posted on this page with an updated last modified date. Continued use of the website after changes are posted means you accept the updated policy.

Last Modified: July 2026.

Villas El Encanto Cozumel ("we", "our", or "us") respects your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and share information when you visit our website, make an inquiry, or book a stay with us. It also explains how we use cookies and similar tools. We use guest information responsibly and in accordance with applicable privacy and hospitality laws.

Information We Collect

We may collect the following information when you browse the site, contact us, or request a reservation:

• Contact details such as your name, email address, phone number, and message content;
• Booking details such as arrival and departure dates, room preferences, guest count, and stay-related notes;
• Technical data such as IP address, device type, browser type, language settings, and site usage patterns;
• Communication preferences and any consent you give for service messages or marketing updates.

We receive information directly from you, through our website tools, and from trusted service providers that help us operate our booking and communication systems.

How We Use Information

We use collected information to:

• Respond to inquiries and process booking requests;
• Manage guest stays, check-in support, and service communication;
• Send important updates about reservations, arrival instructions, and stay details;
• Improve our website, services, safety measures, and guest experience;
• Maintain internal records and meet legal, accounting, and operational requirements.

Messaging and Communication

If you provide your phone number or email address, we may contact you with reservation-related information, service updates, or answers to your request. Text messages may include check-in details, room readiness updates, or assistance during your stay. You may opt out of non-essential marketing at any time. Reply STOP to unsubscribe from SMS updates, or contact us directly for help.

Sharing Information

We do not sell your personal information. We may share limited information only when necessary with:

• Service providers that support reservations, communication, payments, housekeeping, or website operations;
• Legal or regulatory authorities when required by law or to protect safety, property, or rights;
• Business successors if the property or its assets are transferred in a lawful transaction.

Mobile opt-in data and SMS consent are never shared for marketing purposes.

Cookies

Cookies help us understand how the site is used, remember preferences, and improve performance. We may use session cookies, persistent cookies, and third-party analytics cookies. You can disable cookies in your browser settings, but some site features may not work as intended.

Retention and Security

We keep personal information only as long as needed to provide services, handle reservations, comply with legal obligations, resolve disputes, and maintain accurate records. We use reasonable administrative and technical safeguards to protect information, but no online system can be guaranteed completely secure.

Your Rights

Depending on your location and applicable law, you may request access to the information we hold about you, ask for corrections, request deletion, or object to certain processing. To make a privacy request, please contact us directly.

Policy Updates

We may update this policy from time to time. When we do, the revised version will be posted on this page with an updated last modified date. Continued use of the website after changes are posted means you accept the updated policy.

Last Modified:  September 2026