TERMS & CONDITIONS

Villas El Encanto Cozumel

Dear guest,

At Villas El Encanto Cozumel, we strive to offer you a peaceful, safe, and enjoyable stay. To ensure the well-being of all our guests and maintain our facilities in optimal condition, we kindly ask you to read and abide by the following rules.


CHECK-IN AND CHECK-OUT

  • Check-in time is starting at 15:00 hours.
  • Check-out time is until 12:00 hours.
  • For arrivals outside regular hours, it is necessary to notify reception in advance.
  • The room must be returned in the same general conditions in which it was received.
  • Departures after the established time will be subject to availability and may generate an additional charge.


RESERVATIONS AND OCCUPANCY

  • The reservation is valid only for the number of guests indicated at the time of booking.
  • Exceeding the maximum capacity of the room is not permitted.
  • Any additional person must be registered in advance and will be subject to applicable conditions and rates.
  • The guest must provide correct and updated information at the time of making their reservation and registration.


RESPECT AND TRANQUILITY

  • Villas El Encanto Cozumel is a space intended for rest and peaceful coexistence.
  • You are requested to maintain a moderate noise level and respect the rest of other guests.
  • Parties, events, large gatherings, or activities that disturb the tranquility of the establishment are not permitted without prior authorization.
  • Performing activities that may put other guests, staff, or facilities at risk is not permitted.
  • Any aggressive, violent, offensive conduct or conduct affecting the tranquility of the establishment may be cause for cancellation of the stay, in accordance with applicable conditions.


ROOMS

  • Smoking inside the rooms is prohibited.
  • Moving furniture, beds, or other elements of the room without authorization is not permitted.
  • The use of candles, incense, fireworks, grills, or any element that generates fire inside the rooms is prohibited.
  • Using the rooms for activities other than lodging is not permitted.
  • The guest will be responsible for damages caused by misuse, negligence, or intentional actions.


POOL

  • Use of the pool is under the guest's own responsibility.
  • Minors must remain under adult supervision at all times.
  • Running, pushing, playing dangerous games, or any conduct that could cause accidents is not permitted.
  • Using glass objects in or around the pool is not permitted.
  • Showering before entering the pool is requested.
  • Access to the pool under the excessive effects of alcohol or substances that could put safety at risk is not permitted.
  • The established hours for pool use must be respected.


PETS

  • We are a pet-friendly establishment, provided the following conditions are met:
  • Maximum one pet per room is allowed.
  • Pets must have a maximum weight of 10 kg.
  • The pet must remain under its owner's supervision at all times.
  • Leaving the pet alone inside the room for extended periods is not permitted.
  • The owner will be responsible for picking up and cleaning any waste from their pet.
  • Pets must not enter the pool.
  • The guest will be responsible for any damage caused by their pet to the facilities, furniture, or third parties.
  • Assistance animals will be subject to applicable legislation.


VISITORS

  • Access for people not registered as guests must be authorized in advance by reception.
  • Visitors must respect the facilities and rules of the establishment at all times.
  • The guest will be responsible for the conduct of their visitors.
  • Access will not be permitted to persons whose presence may affect the safety or tranquility of other guests.


KITCHEN AND COMMON AREAS

  • Common areas are for shared use and must be kept clean and tidy.
  • Guests must wash and store used utensils.
  • Leaving perishable food or trash in common areas is not permitted.
  • Specific schedules and rules for each area must be respected.
  • Furniture and equipment from common areas must not be moved to rooms.


SAFETY

  • It is recommended to keep doors and windows closed when the room is unoccupied.
  • The guest must take care of their personal belongings.
  • Villas El Encanto Cozumel is not responsible for valuable objects left outside designated safekeeping areas, in accordance with applicable legislation.
  • In case of emergency, the guest must follow staff instructions and respect evacuation routes and safety signage.


HOTEL OBJECTS AND BELONGINGS

  • Towels, linens, remote controls, utensils, furniture, and other items provided in the room are property of the establishment.
  • Removing these items from the facilities without authorization is not permitted.
  • In case of loss or damage attributable to the guest, the corresponding charge may be applied.


DAMAGE TO FACILITIES

  • The guest will be responsible for damages caused by them, their companions, or visitors when resulting from misuse, negligence, or intentional conduct.
  • Damages will be assessed by management and, when applicable, the amount necessary for repair or replacement will be charged.


PROHIBITIONS

The following is strictly prohibited:

  • Bringing illegal substances into the establishment.
  • Conducting illegal activities inside the facilities.
  • Carrying or using weapons inside the establishment, except for exceptions provided by applicable legislation.
  • Intentionally damaging hotel facilities or belongings.
  • Creating situations that put the safety of guests, visitors, or staff at risk.
  • Hosting unauthorized parties or events. • Smoking inside the rooms.


CLEANING AND MAINTENANCE

  • We appreciate keeping rooms and common areas in proper conditions of cleanliness.
  • Cleaning service will be performed according to conditions and schedules established by the hotel. To request special attention, please contact reception.


RIGHT OF ADMISSION AND SAFETY

  • Management may take necessary measures, including termination of the stay, when conduct represents a risk to the safety of people, facilities, or severely affects the tranquility of other guests, always in accordance with applicable legislation.


LIABILITY

  • Villas El Encanto Cozumel maintains safety and operational measures appropriate for the establishment. The guest must act responsibly and follow staff instructions. • Use of the pool, common areas, facilities, and equipment must be carried out following corresponding instructions and safety measures.


LOST BELONGINGS

  • Objects found after checkout will be kept by the hotel for a period determined by management.
  • To recover a lost object, the guest must contact reception and cover shipping costs, when applicable.


COMPLAINTS, COMMENTS AND ASSISTANCE

  • Our goal is for you to enjoy an excellent stay. If during your visit you have any issue, comment, or request, we invite you to contact reception so we can assist you promptly.
  • Reception and reservations: +52 9871411407


ACCEPTANCE OF REGULATIONS

  • Entry and stay at Villas El Encanto Cozumel implies knowledge and acceptance of these Internal Regulations, as well as specific conditions of the booked reservation.
  • Provisions established here may be updated when necessary to improve safety, operation, and guest experience.


Villas El Encanto Cozumel,

Thank you for helping us maintain a peaceful, safe, and enjoyable environment for all our guests.